These are the terms and conditions of sale for Brandon Osborne Reptiles. Please read these in their entirety before placing an order. By placing an order, you agree to these terms. These terms are placed to protect both parties involved. It is sad that we have to have restrictions and precautions, but there are those in this business that scam and abuse.

Methods of Payment:

Payment can be made via Postal Money Order, PayPal, Credit Cards via PayPal,  or personal check(10-14 day clearance process).

Reservations/Payment Plans:

Reservations can be made on some pairings in advance of availability.  A 20% non-refundable deposit is required to hold a place on any list being made.  In the case that animals for that list are not produced or your spot is unavailable, a refund of your deposit will be made immediately. 

Payment plans can be arrange for some animals and will be based on individual circumstances. A written agreement will be available upon request or at our discretion.  PLEASE INQUIRE        

Live Arrival:

Live arrival is guaranteed. In the event of a DOA, a full refund, credit or even exchange for an animal of equal or lesser value will be given. All packages must be signed for by the purchaser on the first delivery attempt or the live arrival guarantee is null and void.  We must be notified either by email or phone within two hours after the animal/s arrives.  If we are not notified within this time, you/the buyer will assume all responsibility.  We care about our animals and we only ask for reassurance that they arrive in a timely manner. 

Shipping:

Shipping is done at our discretion with regard to temperature from shipping to receiving points. Please be aware of this when ordering an animal. I would much rather have someone upset over waiting for their animal than killing an animal due to impatience.

Any DOA must be reported within 24 hours or the live arrival guarantee is null and void. The animal must be preserved and we reserve the right to request photos or to have the animal shipped back before issuing a refund.

We are not responsible for lost, delayed, or damaged packages resulting in injury or death of animals due to error, delay, or mishandling by carrier.

Health:

Health is guaranteed for 48 hours.

Sex of the animal is guaranteed for a period of seven days. It is the purchaser's responsibility to have the animal checked by a qualified party to verify accuracy within seven days of receipt. 

All animals guaranteed feeding unless listed and sold as a non-feeding animal. Any animal sold as non-feeding still carries the live arrival guarantee as well as the health guarantee.

Any non feeding issue needs to be addressed within 30 days to make exchange arrangements.